FAQ

Question: Can my lashes be reused?

Answer: Yes. Beauty by Bee's mink lashes are able to be worn up to 20 times with proper care. You may find out how to properly care for your lashes here.

 

Question: Do you ship internationally?

Answer: Yes, we do. Shipping cost is calculated at checkout.

(Please note, due to COVID-19 shipping times may be longer than usual.)

 

Question: How does COVID-19 affect my order?

Answer: We are taking extra precautions to ensure every order is properly cleaned and shipped on time. Please see our COVID-19 response here

 

Question: Where do I enter promo codes?

Answer: Promo codes can be entered at checkout.

 

Question: How long is order processing time?

Answer: Processing time is 2-3 business days. Tracking information is sent via email once items have shipped.

 

Question: Can I change the shipping address for my order?

Answer: Unfortunately for security purposes, we are unable to ship to any address other than the address that was used when your order was placed. 

 

Question: May I cancel my order?

Answer: If your item has not already been shipped, you are able to cancel your order. Please contact our customer service email: beautybybee20@gmail.com with your order #, for assistance. If your item has already been shipped, your order may not be canceled. Please refer to our refund policy for any further questions.

 

Question: When are the out of stock products restocking?

Answer: We restock items regularly. Please sign up for our newsletter to be the first to hear about any restocks! We also announce our restock dates via our Instagram account, @ShopBeautyByBee